How a LibGuide Got Me to Italy

OK, well that headline might be a bit of an exaggeration..but just slightly. Let me explain.

In 2016, a professor at the university I work at was offering a cross-cultural experience course (a short-term study abroad) in Italy–all about travel writing. He asked one of our library staffers to help chaperone. This library staffer then told the professor that I should make a LibGuide for the course.

Students meet once per week in the semester before the travel for an introduction into the culture and history of the place they will be visiting. In preparation for the experience, students gather outside sources about the culture.

So I had some fun and did a LibGuide. I gathered up articles, books, and websites on travel writing, Italian traditions and culture, and info on the locales that students would be visiting. I’m not yea or nay on LibGuides–sometimes they are appropriate, sometimes not…just another useful tool in my librarian tool belt. In this case, it was an appropriate venue to organize the information.

Italy course LibGuide

Italy course LibGuide

I worked with the professor to schedule an information literacy session. Students liked the resources I put together and I shared my own experiences of visiting Rome as a college student.

The professor was effusive about the LibGuide and thanked me for creating it.

“You mean if I find a resource that might be helpful for the students, you could possibly add it to the LibGuide?”

Me: YES!

So 2017 rolls around. This time, the professor was going to be doing two sections of his Italy course and wanted to know if I would be willing to chaperone one of them.

Umm…yeah!

So in Spring semester 2017, I visited the students again for an info lit session and used the LibGuide. I tweaked it based off of the new itinerary the groups would be doing.

The professor and another chaperone took the first group of students over to Italy for three weeks. Then the chaperone and the first group flew back to the US.

Then it was my turn. On June 8, I met students at Chicago’s O’Hare airport, distributed their Euro stipend, and off we went to Florence, Italy, connecting through Zurich. We met the professor at the Florence airport.

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Florence

Herding students? No problem. Try getting 50+ faculty to schedule their required info lit sessions!

I loved getting to know the students. It was nice to put a name to face. I often saw the students in the library beforehand, but didn’t necessarily know them.

The three weeks in Italy was an absolute blast. I did some blogging on my travel site. We were based in Florence and saw all the big sites like the Duomo, Uffizi Gallery, and the Michelangelo’s David.

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Florence: Duomo

One day in Florence, we took a cooking class. We got to eat the pasta that the students made! For some, it was their first time as cooks.

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Florence cooking class

Venturing out from Florence on day trips, we visited enchanting Venice, under-the-radar Bologna, and beautiful Siena.

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Rialto Bridge, Venice

Naturally, the wine lover in me enjoyed our trip to Chianti country for a bit of history and winemaking…possibly my favorite day of the trip.

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Chianti country

During some free time, I made a solo trip to Pisa, and then with a small group of students, toured Milan.

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Milan: Cathedral

In my role as chaperone, I handled administrative matters (paperwork, travel, tickets, chief counter of students…), so the professor could focus on teaching.

But after 21 beautiful Italian days, it was time to come home. Summer seemed a bit short after I returned, but you’ll get no complaints from me! It was a privilege to join the professor and students.

Here are some photos from the Italy trip:

For more Italy pics, check out my Flickr album.

A Doggone Good Time: Therapy Dogs at the Library

Sorry, I couldn’t resist the title. I know….I know…

I’ve been seeing posts and pictures recently of other library therapy dogs events. Who doesn’t like to see some doggie pics? So I thought I’d throw in my own experience:

Today was the library’s 3rd annual visit of therapy dogs (technically they’re outreach dogs–dogs that have passed their canine good citizenship test). It’s something that the students eagerly look forward to (and now come expect!) as fall semester Final Exams begin. We had 16 dogs with us today and several hundred students.

It’s a great way to put a different face on the academic library: to show students we care about their mental well-being. We want them relaxed for Final Exams. We want to relieve those jitters for a little while. This gives them an opportunity to take a break from studying if for just a bit.

I blogged about the broader topic last spring – De-Stressing for Student Finals –  and a colleague and I gave a presentation on marketing and outreach activities such as this last year: Creating an Engaging Library: Marketing from the Group Up.

For the library it costs little money. The local kennel club participants volunteer their time for free. Our marketing is via the library website, Facebook, and Twitter. We spent some money printing posters. It’s also important to be in contact with your parent organization’s risk management person to make sure the appropriate paperwork and insurance forms are filled out. Otherwise, it’s a pretty easy event to handle.

Concerns about noise and allergies? Although that’s definitely a legitimate concern, we’ve heard very little comment. We’re lucky in that our library is 7 floors. For us, it boils down to this: The event takes up 1 floor for 2 hours on 1 day a year. You have to balance the reward with the consequences. For us, the reward is overwhelming: This is an event that students look forward to. Students are lined up on the floor waiting to see the dogs as they come into the building. Want to see more? Check out these pics:

“I Didn’t Know I Could Use the Library!” Meeting the Needs of Students Online

I’m at WILU 2013 – Workshop for Instruction in Library Use – a Canadian information literacy conference in Fredericton, New Brunswick: a great opportunity to network with librarians north of the border – or “south of the border” to them! I presented a session about implementing library services to online students:

“I Didn’t Know I Could Use the Library!” Meeting the Needs of Students Online

Session Description:
What do you do with students you rarely see in the library? University of Wisconsin-Green Bay has a growing online student population. Reaching these students can be challenging. Many still view the library as just a brick-and-mortar building, and not an online 24/7 resource. Librarians conducted an assessment of online students to investigate their needs. This session will focus on the assessment results and the information literacy outreach plan put into place. It will highlight several initiatives, including the embedded librarian program, faculty-librarian collaboration, marketing efforts, and learning tools geared towards online students. Based on feedback from students and faculty, an increase in reference questions, as well as high usage statistics from librarian-created tutorials and discussion boards, the outreach plan is working. Come and learn about these best practices for online learners and share your ideas, as well.

Here are some of the assessment tools, resources, guides, and tips mentioned in my presentation:

Postcards & Therapy Dogs: De-Stressing for Student Finals

It’s that time of year: Final Exams. To help de-stress students at my academic library, we usually plan some activities to help students relax and have a little fun too.

Yesterday I tweeted a postcard that my library is giving students to send back home to assure mom and dad that they’re studying for final exams. It proved popular! At last count, it was re-tweeted 37 times and favorited 31 times.

Final Exams postcard for students to send back home.

Final Exams postcard for students to send back home.

Library Postcards

So, how did the postcard idea come about? It’s all about partnerships. Our library director, Paula Ganyard (@ganyardp), who had read an article about a similar idea, approached our university’s marketing people–they thought it was a great idea. A graphics intern in their department designed two postcards for us to give to students.

For printing and postage, the partnership continues: the library, along with the university’s advancement office (the money people!) split the cost. Now before you think we’re spending money on postcards as opposed to books and databases, we’re not. We have a small amount of funds that can be used for outreach projects such as this. As academic libraries do more outreach, having money to do things outside of the normal “library” realm becomes more important.

So, what do we see as the “worth” in doing something like this? Our library director thinks it’s something fun and different for today’s college students. Used to communicating electronically, the postcard idea is a fun, retro way to connect with mom and dad. Building on this, it’s also great way for the library to connect with parents, promote the university’s new brand, and promote the library as Wisconsin Library of the Year. But it all ties back to the students: we hope that the small things we do add to students’ overall college experience, helps to retain them, and creates a fun memory for their library and their campus.

Therapy Dogs

In addition to the postcard idea, we try to do one “big” event for Final Exams each semester. For Fall Final Exams in December, we bring in therapy dogs–which has become one of our most talked about events.

One of our librarians belongs to a local kennel club. Their dogs have all passed the “canine good citizenship” test and do outreach at schools, nursing homes, and now our academic library. On the day of the event, we block off a two hour time span on one of library floors and invite anywhere from 12-15 therapy dogs.  Response from students has been through the roof, as evidenced in social media posts (here, here, here, and here). We even made the local TV news:

UWGB students use dogs to escape exams

The therapy dog visit demonstrates the library’s commitment to not only the academic needs of students, but to their general mental and behavioral well-being. It gives students a moment to relax, recalibrate, and re-energize before the next big exam.

Complaints about allergies and noise have been minor. I think of it this way: it’s one day of the year, for two hours, limited to one floor of the library, and highly publicized. We also try to hold it right BEFORE final exams begin, to avoid any major disruptions. Also: if you want to do therapy dogs, don’t forget to check on liability/insurance issues. We had do some paperwork!

For more photos of our “furry” library friends, check out the UW-Green Bay’s Cofrin Library Flickr set.

The therapy dogs and other outreach activities we do are covered in a presentation I did with my colleague Renee Ettinger at the Wisconsin Library Association Conference in October 2012.

Include “Passive” Activities, Too

Besides postcards and therapy dogs, we also try to have a variety of “passive” activities: coloring, board games, easy crafts, etc. Anything to take students’ minds of Finals…if just for a bit.

I’m interested in hearing about what other academic libraries do for Final Exams. Let me know and leave a comment!

Get ‘Embed’ with Your Librarian: Meeting the Needs of Students Online

The online market is a growing field for higher education. How does the academic library fit into all of this? My colleague–Anne Kasuboski–and I gave a presentation at the 2013 Wisconsin Association of Academic Librarians conference, held at Elkhart Lake.

We discuss how our library at the University of Wisconsin-Green Bay surveyed our online students and faculty and developed an outreach plan to meet their needs.

It covers our Embedded Librarian program, which started out as a pilot program and expanded successfully across online courses, in addition to some face-to-face courses. It also includes information on the learning tools that we gear towards online learners, such as LibGuides, tutorials, and resources like NoodleTools.

If you have questions about being an “embedded librarian”–let me know! I would like to hear what other librarians are doing with programs such as these.

Edible Books Redux

Last year I blogged about hosting an Edible Book Festival – it’s a great way to get your community to think about books and reading in a different light. You’re also asking your community to contribute and show off their talents. And who doesn’t like some cake? I love the cleverness and creativity associated with this event. You can even promote it with fun tag lines such as:

It’s time to cook the books!

Did you ever want to eat your own words?

Yesterday, my library held its 2nd annual Edible Book Fest to coincide with National Library Week. This year we did a few things differently. We changed some of the prize categories. This year we did:

We also relied on “celebrity” judges to pick the winners for each of the categories–with the exception of “People’s Choice.” Last year, we spent too much time trying to tally up the winners, so we let our community vote for “People’s Choice” and then only had to tally up votes for one category – this streamlined things for us.

Take a look at some of our edible entries:

Creating an Engaging Library: Marketing from the Ground Up

My colleague Renee Ettinger & I presented at the Wisconsin Library Association Annual Conference in La Crosse last week. What a fun experience interacting with other librarians from around the state!

Our presentation – Creating an Engaging Library: Marketing from the Ground Up – covered our library’s events for our university community, examined our marketing efforts and how they have evolved, spotlighted our social media activities, and how we collaborate with students and other campus groups for marketing and event planning.

Here’s the description of our session presentation:

Libraries can’t afford for marketing to be an afterthought. It’s a way to connect with your community, campus and school. Join UW-Green Bay librarians as they discuss how their library built a comprehensive marketing plan, utilized the talent of students, experts, partnered with stakeholders and designed popular events for its patrons. The end goal? Creating a vibrant and engaging environment. The session will wrap up with a lightning round, where you will be invited to share your ideas and experiences with marketing. We hope to see you there!

Below is a link to our presentation from Slideshare:

We also referenced several videos in our presentation:

If you have some great marketing ideas or cool library events you’d like to share, let me know!

ALA Poster Session – Assessment into Action: Meeting the Needs of Adult Learners

Here is the online version of my poster session for the ALA Annual Conference in Anaheim. My topic is academic libraries and adult learners:

Assessment into Action: Meeting the Needs of Adult Learners
What do you do with students you rarely see in the library? University of Wisconsin-Green Bay has a growing adult learner population, most of which take classes solely online. Reaching these students can be challenging. Librarians conducted an assessment of adult students to investigate their needs. This poster session will focus on the assessment results and the outreach plan put into place. It will highlight several initiatives, including librarian-faculty collaboration with introductory courses, the embedded librarian program, and the targeting of library services to adult students. It will also address using data to argue for increased budgetary support and collaboration with offices outside the library. Based on preliminary feedback from students and faculty, an increase in reference questions, as well as high usage statistics from librarian-created tutorials and discussion boards, the outreach plan is working. The poster session will include charts of the assessment data, handouts of the assessment tool, teaching and marketing materials (LibGuide, tutorials, newsletters), and photographs of embedded librarian best practices.

Materials:
Embedded Librarian Tips (PDF)
Library Survey for Adult Degree Students (PDF)
Library Survey for Adult Degree Faculty (PDF)
Adult Degree Library Guide for Students (Libguide)
Adult Degree Library Guide for Faculty & Staff (Libguide)
Adult Degree Library Welcome Video (YouTube)

Poster:

Introduction

Introduction

Assessment, Outreach Plan

Assessment, Outreach Plan

Embedded Librarian Program

Embedded Librarian Program

Promoting Services, Advocating for Support

Promoting Services, Advocating for Support

How Not to Tweet for Your Library

Twitter is one of the best tools for promoting library services, resources, and programs. Lots of libraries use Twitter well. Check out the New York Public Library, Enoch Pratt Free Library, Kansas City Public Library, and UIUC Undergraduate Library for some good examples.

However, some libraries send out tweets that aren’t particularly welcoming. Some tweets simply do not help in the promotion of library services and resources. Frustrated, I sent out this tweet the other day:

So, how do you avoid being the Twitter equivalent of this library sign? Below are a few guidelines…

No cell phone use in the library!

Image from Flickr, courtesy of Travelin’ Librarian.

Rule #1: Avoid the schoolmarm tweets:

Rule #2: Avoid the “No Food” tweets and other policy tweets.
I understand that some libraries have “no food” policies, but Twitter isn’t the best tool for policy enforcement. It can also make your library sound rather passive aggressive. Here are some examples:

Policy tweets, such as “No Food,” may also confuse users (e.g., differing policies at different libraries):

If you must post a “no food” tweet, here’s a more positive spin:

Rule #3: Instead of negativity, offer suggestions. Here are a few examples that positively address noise issues at libraries:

Rule #4: Try avoiding “Please do not…” tweets. Even if you add “please” – your tweet can still be construed as negative.

Of course, sometimes you need to adjust the rules. Here’s an example of a “Please do not” tweet that would be perfectly acceptable:

Rule #5: Just as with other forms of written communication, you generally want to avoid CAPITAL LETTERS so you are not yelling:

So what other rules would you suggest? Post your comments here!

Books, Food & Fun: Hosting an Edible Book Festival

Yesterday, my library hosted its first Edible Book Festival. With minimal planning and volunteers, we pulled it off. Traditionally, libraries hold an Edible Book Festival on or around April 1, to honor Jean-Anthelme Brillat-Savarin, author of Physiologie du gout (The Physiology of Taste), who is generally regarded as an early “foodie”. My library held its event today to honor our 40th anniversary.

If you’ve never planned an Edible Book Festival before, it’s easy to do and it’s a great way to get your community, school, or university involved. Here are a few pointers if you are interested in planning such an event.

  • Look around online for some examples and inspiration: Start with the International Edible Book Festival website. Here are a few libraries and organizations that have hosted an edible book event:
  • Determine categories for the event such as: Best Individual Entry, Best Group Entry, Best in Show, “Punniest,” Most Likely to Be Eaten
  • Help answer the question, What is an Edible Book? by providing an explanation:
    • “Edible books can look like a book in form and shape, be inspired by a book or author, can be a pun of a book title, can refer to a book character, reproduce a book cover, or just have something to do with books in general.”
    • Help people visualize what an edible book can be made from: “Entries may be made from anything that is edible (cake, bread, crackers, Jell-o, fruit, vegetables, candy, etc.) as long as it can sit out for an hour or two without melting, turning bad, or getting scary.”
  • Promotion: Use Facebook, Twitter, and other social media to promote the event. We also created a campus flyer and got a story in our university’s daily email announcement.
  • Reach out to local groups that might be interested in the event (elementary, middle & high schools, restaurants, culinary schools, libraries).
  • We created a Libguide that displayed information for people that might be interested in the event.
  • Some libraries collect an entry fee (e.g., $2.00 for individual entries, $5.00 for group entries) and donate the proceeds to a local soup kitchen, food pantry, or charity.
  • Some institutions may have to seek a waiver from their parent organization for serving food.
  • Create an entry form (paper or electronic). Ask for: entry type (individual or group), contact info, title of entry, book/title/author that inspired the entry, special needs (like space, electricity, etc…), and whether or not the entrant plans to bring along a copy of the book that inspired the creation (otherwise the library should plan to get a copy).
  • On the entry form, emphasize the need for safe food handling practices and that the entrants should bring a utensil to cut/carve their creation.
  • Create placards for each of the entrants with the book title, name, etc…
  • Have utensils, cups, and plates for the day of the event.
  • On the day of the event: have entrants bring their creations at least 30 minutes to 1 hour beforehand, to allow for set-up.
  • Leave some time for judging. We had ballots printed up and used a popular vote methods. Other libraries use guest “judges.”
  • Arrange for certificates and prizes (if funding allows).
  • Announce the winners and “eat” the books.
  • We even got a shout-out on the local news.
Our Iceberg is Melting Punch

Our Iceberg is Melting Punch – my entry for our Edible Book Festival