Killing It with Kindness: Incorporating Sustainable Assessment through Kindness Audits

Last month, Jessica Olin of Letters to a Young Librarian and I gave a presentation about kindness audits at the Association of College and Research Libraries virtual conference.

Brief Description:
Learn how to design and conduct a kindness audit, a low-cost and high-reward assessment method that helps librarians examine barriers to library services and spaces through a user experience lens. Varying methods for kindness audits, lessons learned, and suggestions for identifying and implementing low-cost improvements for library spaces and services, will all be discussed.

Presentation Slides:
Below are our slides from the presentation.

Presentation Notes:
This post is a lot longer than what is normally published on this blog, but both Jessica and I want to make as much of the virtual session presentation we gave for ACRL 2015 available as we can.

This post is identical to the one published on my presentation partner’s blog.

Slide 1:
Jessica: Hello everyone and welcome to Killing it with Kindness, Incorporating Sustainable Assessment through Kindness Audits. We will introduce ourselves in a minute, but first I wanted to give you an overview of how this session will go. After introductions, we’re going to give a brief explanation of kindness audits, then each of us will discuss one aspect of the overall process and how that aspect played out at our schools. We’re going to try to keep that part brief so that we can save time, hopefully 15-20 minutes, at the end for question and answer. You have our twitter handles and our session hashtag and also the email address we set up specifically for this session for people who aren’t on Twitter. Of course, we also have the chat function here in the Adobe Connect session. We’re going to do our best to keep track of questions as we go through the session and we’ll also have a good chunk for Q&A at the end.

Slide 2:
Jessica: Now to introduce ourselves…

Joe: Hi, I’m Joe Hardenbrook. I’m a reference and instruction librarian at Carroll University in Waukesha, Wisconsin. I coordinate research assistance and information literacy and am the library’s liaison to the university’s education, psychology, and diversity programs. I’ve been at Carroll since 2014, but I’ve been an academic librarian since 2003.

Jessica: Hi, I’m Jessica Olin. I’ve been a librarian since 2003 and the director of the library at Wesley College since the beginning of 2013. We want to do something a little goofy as a way to make this less formal, so we’re going to play a game called Two Truths and a Lie.

Slide 3:
Joe: OK, so here are three statements about me. Two of them are true, and one is a lie. To get you used to using the chat box, type in the letter of the statement that you think is a lie…So what’s the lie? My favorite movie is not Legally Blonde. It’s an OK movie, but my favorite movie is Ferris Bueller’s Day Off. I am actually a certified storm chaser through NOAA and I won an airport trivia code contest once – it came down to “LGW” which is London Gatwick and I won.

Slide 4:
Jessica: My turn. Which one of these is the lie? I’ll give you a moment to read through them and then just vote for your choice by typing the letter in the chat window. {wait until someone guesses B} Yes, [name] was the first to guess that I have not lived in 10 states. I’ve only lived in 7. And if you’re curious, William Whipple of Connecticut is the signer in my family tree and I played Pearl at age 5 in the 1979 PBS miniseries of The Scarlet Letter.

Slide 5:
Joe: What is a Kindness Audit? It’s all about taking a concerted effort to look at your library with fresh eyes and experience it as a new user. It’s taking a look at things such as wayfinding, signage, library spaces, and furniture. It’s also about asking things like: Are the service desks welcoming? What obstacles do your users encounter? I was first introduced to kindness audits through a MOOC I completed in Fall 2013: The Hyperlinked Library MOOC from San Jose State University taught by Michael Stevens and Kyle Jones. I completed a kindness audit at the library I was working at and I’ve now replicated it at my current workplace at Carroll University. Jessica and I each did things a little differently for our respective kindness audits, so we will walk you through how each of us approached it prior to discussing how you can recreate it at your own institutions.

Slide 6:
Joe: First, a little bit about Carroll University so you know my background. We’re located in Waukesha, Wisconsin–about 20 minutes from downtown Milwaukee. Our enrollment is just over 3,000 students. Starting in the mid-1990s the institution  transitioned from a traditional small liberal arts college to a university with a strong health sciences focus. Today, our most popular undergrad majors are: exercise science, nursing, psychology, business administration, and biology. We also have several graduate programs, including MBA, Master of Education, and Doctor of Physical Therapy.

Slide 7:
Joe: The Todd Wehr Memorial Library opened in 1942. It was expanded in the 1960s and remodeled in the late 1990s. A renovated Library Classroom in 2013 was our latest change. Our staff includes 6 librarians, 2.5 staff members, and 5 part-time evening/weekend staff.

Slide 8:
Joe: I conducted my kindness audit in May 2014. This was a librarian-led audit. I also did one with students, but Jessica will talk more about her experiences with that. For my audit, I really wanted to see it as a “new user” – so I started at our front entrance on the main floor and wound my way through the building. I used a library iPad to take photos and when I was finished, I divided the photos into 2 categories: 1) Commendable, or 2) Needs Improvement.

Slide 9:
Joe: So what did I find? Let’s start out with the “good stuff.” In terms of commendable, I think the library does a good job of providing information about the library. The photo on the left shows the large plasma screen when you walk in that rotates with library news and announcements. It also features photos of the librarians and their subject areas. I’m a big proponent of the idea that the library isn’t just a building – it’s about the people. This helps to promote that. The photo on the right are the librarians’ business cards. Again, they feature photos of the librarians to help students connect a face to name. This is vitally important since we have a very strong library liaison program. These cards are available at all of the service desks.

Slide 10:
Joe: Another commendable item is technology. There are plenty of computers for use in the Information Commons. It’s not the largest lab on campus, but it is definitely the busiest. There are also 60 iPads available for checkout at the Circulation Desk.

Slide 11:
Joe: The library’s coffee shop is another commendable space. It’s very inviting, has large windows with great views of campus, and lots of soft seating–something the rest of the library lacks. Also important: the coffee shop doors close so noise is not a disruption to the library proper.

Slide 12:
Joe: So what needs improvement? We could definitely do a better job with our signage. The photo on the left is food and drink signage. It’s negative, overly wordy, and in some cases looks cheap. We have a coffee shop in the library, so I think you need to expect food and drink to travel. What the library probably needs to do is to re-evaluate its policy and likely liberalize it. The photo on the right is missing call number signage. In my walk-through I noticed some end caps didn’t have call numbers and some were handwritten. I also noticed some that listed subject areas (like “US History” or “Psychology”) – that’s very helpful. Why wasn’t this applied to the entire collection? Again, we just need to be consistent with our signage.

Slide 13:
Joe: Also needing improvement: some of our services and how we market them. The photo on the left is our Information Desk – not that you would know that. There’s no branding. What is the desk for? What questions can you ask here? Why is no one there? How is it different than other service desks that are nearby? Well, there usually is a student worker seated here and it’s intended for patrons to ask simple questions about printing, technology, copying, and scanning. We just need to identify and market it better. The photo on the right is our disability workstation. Again, same problem: no signage and it’s not labeled. It looks like a scanning station if you happen to walk past it. So again, another branding and marketing opportunity.

Slide 14:
Joe: So here’s why I love kindness audits: Changes can often be implemented quickly and easily. Shown here is our Library Classroom. We made some changes immediately after the kindness audit. The photo on the left shows an open door. Prior to that the door was kept closed. We now leave it open to be more welcoming. Since the room had changed from a traditional computer lab with desktop PCs to a laptop classroom, students weren’t sure how they could utilize the space. If you looked through the closed door, all you would see is movable furniture. So to help, we also positioned our student worker (photo on the right) from the front of the classroom to the entrance to answer student questions about using the classroom and checking out laptops for students. Now the space has seen increased usage.

Slide 15:
Joe: We love the movable furniture, but the default set-up shown on the left was not conducive to group work. So we changed the set-up to pods of tables, shown on the right. This is more popular with students. Also prior to the kindness audit, students were not permitted to use the touchscreen technology and whiteboards. We changed that. Students are now encouraged to use the technology and they can also move the furniture around to suit their needs, too. These simple changes have made the space much more inviting and we’ve received a lot of positive feedback from students.

Slide 16:
Joe: One thing I questioned on the kindness audit was our single occupancy restrooms. They just don’t make any sense. However, it turned out that the kindness audit matched good timing: The university decided to switch all single occupancy restrooms to gender neutral. It’s more inclusive and it reduces wait times.

Slide 17:
Joe: Here’s another quick change we implemented. The librarian’s offices in the Information Commons are fishbowl style. Pictured here is my office. The photo on the left is before the kindness audit: I have my blinds down. The photo on the right is after: To be more noticeable, I now keep my blinds up. I also placed a research sign in my window encouraging people to interrupt me. As a result, I get more questions now. So again, another fix that was free, quick, and easy.

Slide 18:
Joe: Another change that didn’t happen to cost us any money involved our group study rooms. The photo on the left is the before pic: The rooms featured trapezoid shaped tables that made maneuvering in the room difficult. The photo on the right is the after pic: We swapped out the trapezoid tables for round tables that came from another campus department that was getting rid of furniture. Now the rooms are more inviting for groups.

Slide 19:
Joe: Like most libraries we suffer from a deficit of outlets. The photo on the left shows how one student has a strung a laptop cord across the floor which creates a trip hazard. Although we didn’t have the funds to put in more outlets, we’re utilizing the ones we do have more wisely. We placed additional plugs that also include USB ports in strategic locations where students typically study. The new plugs cost $15 each.

Slide 20:
Joe: So what surprised us about the kindness audit? I was impressed by how many of the things I noticed were easy fixes, quick changes, and low cost–or even no cost in most instances. There weren’t any major suggestions related to infrastructure. My findings mirrored the kindness audit that my students completed too. There was also more to like than not like–and that was good to see. We just need to do a better job of marketing and branding.

Slide 21:
Jessica: First I’m going to give you some context, background on the school and my library, and then I’m going to show you some of what we learned by having student workers conduct kindness audits as a balance for librarian audits. Wesley College was founded in 1873 as a prep school mostly because the Methodist mothers and fathers of Delaware were tired of sending their children out of state to attend college. We still have a covenant relationship with the Methodist church. We became a 4 year college in the 70s under the guidance of the library’s namesake. Right now we have approximately 1400 undergraduates in 24 majors. Business Administration and health related majors are our most popular programs, but we have the full range of what you’d expect from a small liberal arts college. We have a few masters programs, but they are still relatively small. We have plans to start a master’s of occupational therapy in the near future. One last thing: we’ve recently been designated an official minority serving institution which means that more than 50% of our enrolled students are African American, Hispanic, and/or Native American.

Slide 22:
Jessica: While the college has had a library all along, we’ve only been in this location since 1970. Our building originally housed classrooms and faculty offices and was renovated. We had another round of renovations that were exclusively cosmetic in 2001. We aren’t the only department in the building. We share the space with academic support, the tutoring center, disability services, the career center, IT, and the history department. We have a super small staff with 1.91 full time librarians (me and a reference librarian who is on a 10 month contract, although there is a frozen 12 month MLIS position), 6 part time non-degree holding staff, and 7 work study. We still manage to open 7 days a week for a total of 94 hours. We’re part of a 50 library consortium with almost every library in Delaware, which helps a lot.

Slide 23:
Jessica: The student audits were conducted towards the beginning of the spring semester of the 2013-2014 school year. Since these 7 students had worked for us for a semester by the time we did this, I felt comfortable giving them just a general direction. I had them read the blog post that Joe wrote about his own kindness audit, told them to take pictures and take notes on what they’d seen, and to look for both things they liked and things they didn’t like about the library.

Slide 24:
Jessica: These were student workers, so I’m assuming they were a bit biased, but they all commented on how helpful and friendly the staff were.

Slide 25:
Jessica: The majority of them also talked about how much they liked the different book displays we put out and the white board polls we conduct. They liked how it made the library more interactive. If anyone is interested in more information about our white board polls, I wrote about it for my own blog recently.

Slide 26:
Jessica: While this wasn’t strictly part of what they were supposed to capture since we were looking for their response to the physical environment, one student talked about how much they liked the consortium because it helped with school work and fun reading and saved them money.

Slide 27:
Jessica: Unlike what Joe experienced, our student workers found a lot more to dislike than they did to like. This is just one example. Our study areas looked, quite frankly, like a mishmash of leftover furniture that didn’t get sold at a yard sale. Though some of how things were arranged had more to do with students rearranging our spaces, it was still a big problem.

Slide 28:
Jessica: Another thing they didn’t like was the furniture itself. Most of what we have in the building is pretty old, a lot of it dating from the 1980s. We don’t have a single study carrel that is without graffiti, and the arrangement of furniture was off as well.

Slide 29:
Jessica: I don’t know if there is a library out there that doesn’t have at least a couple of problems with signage, but it doesn’t mean we shouldn’t work on it. Students talked about how hard the signs are to read in some places, how there were lots of handmade signs, that they aren’t always up to date like that directory sign you see there, and there weren’t enough signs by far.

Slide 30:
Jessica: This is actually an after picture since it’s kind of hard to capture a picture of noise, but that was a major problem we were having. Some of it can’t be helped since we share our space with so many other departments, but we have made a lot of progress towards improvement by designating specific spaces for quiet and loud. We have also started walking through the library, being a seen presence, once or twice per hour.

Slide 31:
Jessica: We have a lot of technology problems at the college as a whole, it’s just that the library is a place where those problems are most noticeable.  In some ways this is out of the libraries control, other than we developed and/or asked for workarounds to help students. Those two sheets of paper you see there are detailed instructions for basic functions such as logging in and printing as well as how to enact the fixes we need. We have brought an outside company onto campus to fix our IT issues, but there is a lot more to fix than we realized.

Slide 32:
Jessica: Our print system is a bit of a throwback. Students don’t like having to pay for printing regardless, but the fact that they have to use a coin operated system that frequently breaks makes it even worse. While I haven’t been able to address this just yet, I have been soliciting quotes for print management software and have been working with our new IT to make sure it’s a scalable solution that can extend beyond the library in due time.

Slide 33:
Jessica: While the student workers think the staff and the librarians are great, there was some concern about us spending so much time in our offices. We didn’t have a reference desk of any sort at that time, and really the circulation desk is too small for more than one person to stay back there, so there wasn’t much room for us to be anywhere but our offices at that time.

Slide 34:
Jessica:  Most of the changes, other than designating areas of the library for quiet and for loud, took a bit longer than what Joe said about his library. This change couldn’t happen until the summer when we students wouldn’t be around as much. We spent a lot of time rearranging furniture to make the loud area more conducive to group study. You can also see a white board in the back. Students weren’t allowed to use it, but we’ve changed that and now have a kit with dry erase markers and an eraser and students now students use this space for practicing presentations and planning out group projects.

Slide 35:
Jessica: And we moved furniture to make the quiet study areas more conducive to individual work. We also spent a lot of time moving chairs from one level to another so that, even if they are a bit older, they at least match. One other thing that hasn’t happened yet but that is in the works is that our Student Government Association is talking about buying the library some new study carrels. They are also a bit part of the reason why we will be able to afford the print management software as they are going to sponsor that in part or maybe in whole.

Slide 36:
Jessica: While we haven’t been able to solve the print management problem just yet, we have gotten new printers for the library. Our old ones were incredibly old for the setting at 5 years, so these new printers have been a good thing even if it is only one small aspect of our overall technical issues.

Slide 37:
Jessica: And the change that we’re most proud of is that we now have a reference desk. This library hadn’t had one in recent memory, and we didn’t really have anyway to put a regular computer anywhere that would have made sense, not without spending a lot of money from a small budget. However, we did some research and found that a chromebook and a table with two chairs serves just as well. We just started providing this service last semester. We’re still getting students and faculty used to the fact that we provide this service now, but our numbers have been slowly climbing. More recently we’ve  started bribing students with candy to ask us reference questions and that is pretty popular.

Slide 38:
Jessica: One of the biggest surprises we had was how much the student audits overlapped with the librarian audits. These specific student workers had been with us for a few months so our perspective had rubbed off on them a bit, but it still made us feel that we had at least some understanding of the student perspective. We also were surprised that students had noticed the consortium and could articulate so specifically the kinds of benefits it brought to them. Finally, although our easy fixes weren’t as immediately put in place as Joe’s, it was a bit startling how much moving our old furniture around could change the atmosphere.

Slide 39:
Jessica: You are looking at pictures of the namesakes of our two libraries. We thought it would be a cute way to introduce our discussion of how the differences in our libraries may have impacted specifics, but each library benefited from the kindness audits.

Joe: For me, I was only about 6 months into my job when I conducted my kindness audit, so it was easier to see things with fresh eyes. However, I needed to rely on co-workers to get a historical overview about certain aspects of the library. In addition, although we operate in a very collaborative environment, I don’t have final decision-making or budgetary authority to make large-scale library changes. That would be handled by our library director.

Jessica: I’ve got a smaller budget and staff and library than Joe, but I was in a position as the director to make this a priority for us.

Slide 40:
Jessica: Okay, now we want to talk about how you can do your own kindness audit. For me, it worked to give the students just a general overview of what I expected and wanted then give them an opportunity to ask questions. I required that they take lots of pictures, but all of them had phones with cameras so I let them use their own rather than providing a camera. I also asked them to take detailed notes about what they were photographing so I could know what I was seeing. Finally, it was crucial to get the students involved above and beyond the librarian audits.

Joe: For the student kindness audit, I was a little more explicit in my instructions. I was using brand new freshmen student workers during their first week on the job. I got the feeling that they might be hesitant to provide critical feedback, so I gave them instructions to take photos of things in the library and place them into one of these categories: Things I like, Things I didn’t like, That that confused me, Things that surprised me, Things I had questions about. It worked. Students took over 200 photos.

Jessica: one final thing that I want to urge you to do is to share the results of your assessment, both with your immediate stakeholders and with the community. It was that kind of sharing that got the Wesley College SGA interested in helping us pay for new study carrels.

Slide 41:
Jessica: Here’s a list of a few of the barriers you want to keep in mind. If you don’t have a background on any of these, you’ll probably want to consult someone who does or teach yourself about them. For instance, I’m biased because of my first job in higher ed to be sensitive to ADA requirements, but there are a lot of regulations for public spaces. An example of this is that there are specific regulations for how much difference you need to have on signs between the background and the print. You also need to remember the needs of any international students you might have as well was taking into account campus culture. We’re both in shared spaces, so any major changes we want to institute need to keep those partnerships in mind – those shared spaces and also influence how students and other parts of your community perceive the library. Add bit about need states.

Joe: If you are recruiting students for your kindness audit, be aware of any approval you may need to seek from your university’s Institutional Review Board (IRB) since your work involves human subjects. Both Jessica and I used student workers who were performing the kindness audit as a task related to their employment, so we did not have to go through the IRB process.

Jessica: Finally, this isn’t a one-off assessment. We’re planning to run it again this coming Fall and hopefully every other year from now on. Like any assessment, this needs to be part of a continuous cycle of improvement.

Slide 42:
Joe: We are more than happy to take your questions through the chat window. We can also keep the conversation going on Twitter by using the hashtag #acrlkindness. You can tweet directly to Jessica at @olinj or to me at @mrlibrarydude. You can also send us an email to librarykindnessaudit@gmail.com.

Slide 43:
Jessica: Thanks so much for attending this session. I think I’ve learned just as much from your questions a I was hoping to impart. We both really believe in the benefits of this process and want to help you put it in place at your libraries, so here are our emails so you can contact us in the future.

Post Script:
We got a lot of great questions both throughout the presentation and during the official question and answer period. The recording of our actual presentation is available via the ACRL 2015 Virtual Conferences website (for a fee), but we also hope to publish an article with more details sometime in the near-ish future. Let us know if you have any questions at any time. And thanks for your interest.

Librarian jobs have changed: Update on the 1912 Library Director’s report

The library at Carroll University (then Carroll College) circa 1920. Photo courtesy Carroll University Archives.

The library at Carroll University (then Carroll College) circa 1920s-1930s. Photo courtesy Carroll University Archives.

Yesterday, I wrote about a little archival find: a 1912 library director’s report from my current workplace.

Several commenters equated this to: Librarians’ jobs haven’t changed in a 100 years.

ERMAHGERD…no! That sounds like a bad clickbait headline with black and white photos of shushing librarians. It makes us seem like we’re complacent, when most of us are not.

What I was trying to get across – and it’s my fault for not stating it more clearly – was that I was able to see a lot of parallels to today’s job duties of librarians. I had expected to read the report from 1912 and chuckle at some of the work the library was doing. But I didn’t. Instead, I saw how our VALUES have remained consistent over time (providing access, organizing info, place to learn and get help, materials for the community). That’s what I was trying to emphasize.

I have 12 years of librarian-ing under my belt now. There are plenty of things that I’m doing now in 2015 that I wasn’t doing in 2003:

  • Researching 3D printers for my library.
  • Overhauling LibGuides.
  • Working on video tutorials.
  • Using ethnographic research to make the library better.
  • Planning a large-scale student “party” in the library.

So our job duties may change over time, but we still remain wedded to our core values. Consistency is good. Complacency is not.

Students working with a librarian at the Carroll University library - 2014.

Students working with a librarian at the Carroll University library.

 

A Little Library History: 1912 Library Director’s Report

Note: An update to this blog post.

Last week was National Library Week. Our library director shared with us her predecessor’s library report from 1912. I was struck by how many of the report’s themes are still integral to today’s libraries.

Library Director's Report from 1912 - photo courtesy Carroll University Archives

Library Director’s Report from 1912 – courtesy Carroll University Archives

Authored by Amanda Flattery, who worked as college librarian from 1905-1915 and who was described as possessing “outstanding scholarship, high ideals, and ready humor” (see her obituary – page 2), starts her report by describing the the juggling of multiple duties. Sound familiar, librarians? It then moves on to the year’s major activities and issues. Here’s where I see parallels to today’s library work:

  • Creating bibliographies: Aren’t those today’s LibGuides?
  • Students unable to find desired information: Yep, even in today’s info-rich environment, this is still a hallmark of what we do.
  • A course in reference work and bibliography: That has morphed into information literacy.
  • Issues with organizing information and providing access: A key issue in the 21st century!

Below are some excerpts relating to the main themes:

Research

“Many hours of time are required for research work for students who are ignorant of books, or unable for find information.”

“Exhaustive bibliographies have been prepared by the librarian for all inter-collegiate debates.”

Check out some of the topics that students were researching at the library:

  • Japanese social classes
  • Witchcraft in England
  • Student government at Princeton
  • Statistics on condensed milk
  • Visiting nurses
  • Hamlet’s insanity
  • National music of Scotland
  • Description of a cash register
  • Municipal aid for the unemployed
  • Headache powders

Information Literacy

“a course in reference work and bibliography has been given, consisting of lectures, with criticism of practice work done by the class.”

Collection Development

“A notable addition to the resources of the library consists of about 350 pamphlets on up-to-date subjects…prove to be excellent materials for debate work.”

Outreach

“To establish cordial relations with the women of the town, the librarian has given help to different members of the women’s clubs…”

Organization of Information

“Of the 3000 vols…only 1183 had been recorded in the accession book. There was no shelf-list, and the cataloging had been done in a confused and imperfect manner. It was impossible to build upon such a flimsy superstructure. It was absolutely necessary to go back to the very beginning and make the records correct and complete.”

Consistent Core Services

Years pass by, technology changes, people come and go, but a library’s core duties remain the same:

  • Providing access to information
  • Organizing information
  • A place to learn and get help
  • Materials for your community

PDF of the 1912 Library Director’s Report.

Creating an Undergraduate Student Library Practicum

This will sound blunt, but it’s reality: A library school student who “only” takes the classes but doesn’t complete a practicum, internship, or some form of library work (during or before the program)–such as a grad assistant, library student worker, paraprofessional… will fall to the bottom of the pack when applying for jobs. You will be up against peers who have these experiences and they will rise to the top. Competition is cutthroat in many locales and I won’t sugarcoat it.

We had a unique opportunity at my library. We were approached by an undergraduate education student who was thinking about eventually becoming a librarian. The student had enrolled in an education practicum class and wanted to know if the library could serve as a potential practicum site.

Without hesitation, I said “Yes!” By the way, *always* try to find a way to say yes if it’s an opportunity for your students!

I met with the student, learned about the practicum requirements, and agreed to the be the supervisor. I worked with the other librarians to create a list of objectives and tasks. The student had to complete 60 hours over March and April at the practicum site. Unlike many of the student’s classmates that had “passive” practicums (a lot of them were primarily workplace observations), I wanted the library practicum to be active.

Practicum Goals

I developed a list of “somethings” that we wanted to accomplish:

  1. Something the student could put on a resume.
  2. Something the student could point to and say: “Hey, I did/created this!”
  3. Something that offered the student variety at my small-ish academic library.
  4. Something that would allow the student to decide if librarianship would be a good career fit.
  5. Something that went beyond a traditional undergraduate student library worker job at my institution.

We decided to focus on five areas based on the library’s needs and the student’s interests: technology, information literacy, collection development, marketing/social media, and displays/outreach.

To streamline the practicum experience, I:

  1. Worked with the student to plan out a schedule of hours.
  2. Created a list of projects or tasks assigned for each day.
  3. Assigned each project or task to the appropriate librarian so that s/he could liaise with the student.

Practicum Activities

  • Meet with each of the librarians individually to discuss job duties and responsibilities, their paths to becoming a librarian, biggest challenges and opportunities, etc. (Areas covered: access services, administration, archives, electronic resources, information literacy/reference, technical services.)
  • Technology: LibGuides
    • Trained on editing and clean-up.
    • Give feedback from a student perspective on design.
    • Create “galleries” of new books for subject LibGuides.
  • Information Literacy
    • Observe information literacy sessions (e.g., English Comp, Theatre, Health Sciences).
    • Join librarians in a teaching roundtable: Assisting health science students in finding research with evidence-based practices.
  • Collection Development
    • Research young adult fiction relating to mental health to fill a gap in the Curriculum Materials Collection. Generate a list of 20 books to recommend to the librarian with brief synopses.
    • Research diverse children’s literature (via sources such as We Need Diverse Books and CCBC) to help broaden and expand the Curriculum Materials Collection. Generate a list of 50 books to recommend to the librarian with brief synopses.
  • Marketing/Social Media
    • Assist with library’s “March Madness” bracket activity.
    • Assist with library booth for the university’s Health & Wellness Fair.
    • Social media: Brainstorm and create 10 Facebook and Twitter posts.
  • Displays/Outreach
    • Remove the “Women’s History Month” display at end of March. Create a spreadsheet of books that were used in the display for future planning purposes.
    • Search library catalog and create a list of 50 books relating to the environment and sustainability. Create an “Earth Day” display.
    • Search library catalog and create a list of 20 young adult books for a display that collaborates with the Education Club and their promotion of young adult lit for a movie showing of Divergent.

The practicum went smoothly. The student was engaged with the work and asked great questions–and had projects to show for it. I had to sign off on the hours for each week and the student had to submit a journal of activities to the professor. In fact, the professor said the library practicum sounded the “most interesting” of all of the practicums …so hey, I think we did something right!

Our undergrad practicum can serve as a building block to create an enhanced internship or practicum that would be appropriate for grad level students in library school. Most importantly, it gave our student valuable experience to decide if library school should be the next step–and if it is, then that’s one opportunity the student has under the belt!

How “Kind” is Your Library? Pictures Wanted!

Do you work in a “kind” library? Librarian Jessica Olin of Letters to a Young Librarian and I are presenting on “kindness audits” at the Association of College and Research Libraries virtual conference next week. Here’s our session description:

Killing It with Kindness: Incorporating Sustainable Assessment through Kindness Audits
Learn how to design and conduct a kindness audit, a low-cost and high-reward assessment method that helps librarians examine barriers to library services and spaces through a user experience lens. Varying methods for kindness audits, lessons learned, and suggestions for identifying and implementing low-cost improvements for library spaces and services, will all be discussed.

Jessica and I will share photos of our experiences with kindness audits, but we want to hear from you!

We Need Your Help
Here’s how to get involved: Are you proud of a library space, furniture, signage, services desks, etc… at your library? Or maybe you have an example that could use some improvement? That’s OK too!

Take a Photo
Take a photo and send it our way! Email us at: librarykindnessaudit@gmail.com and provide a description of the photo.

We may use your photo in our presentation, however we will not use your name (unless you want us to!). Keep in mind that identifying info may be apparent from the photo.

Jessica and I will make our slides freely available after the conference. We’ll also be using the Twitter hashtag #acrlkindness during our presentation.

Need some inspiration? Here are a few examples:

 

Buzzfeed & Facebook in Infolit Sessions: Connecting What Students Use to Library Research

I try to do all the right information literacy “stuff”: active learning, hands-on work, positive attitude, etc… I also make sure I’m prepped for class at least a day before. Yesterday, I decided to throw my lesson plan in the garbage.

The professor emailed me late: Students have been gathering sources from Facebook and blogs and not evaluating what they find. Probably not a big shock to most librarians, but the professor was concerned.

The assignment:
Two sections of an introductory 100-level psychology course work in groups to gather five scholarly, empirical research articles on a topic. The group writes a review of the articles and posts it on a course website.

A new lesson plan:
Why go right to the databases? Instead, start where students are most comfortable and then transition them to more authoritative sources. I can talk until I’m blue in the face about databases, but most of our students (at this point) don’t see the connection between everyday life and academic research.

I decide to comb Facebook, Buzzfeed, and Huffington Post to find articles that had a psychological theme–something students might come across while using social media. I jokingly tweeted:

Luckily, awesome Twitter library folks like @SJLeeman and @dupuisj chimed in with some examples they had:

Now I had a plan!

Dividing the class in to groups, I gave each group a popular topic relating to psychology:

1. Huffington Post article:
Hungry? Maybe Don’t Go Shopping: Academic research shows that people who are hungry purchase both food and non-food items at a higher rate than people who are not hungry.

2. Buzzfeed article:
Watch Six Pairs Stare in to Each Others’ Eyes as Love Experiment (also had a cute video which I showed a portion of in class): Academic research shows that staring into your partner’s eyes can increase intimacy levels.

3. A post that was popular on Facebook, shared by @SJLeeman:
Half of All Children Will Be Autistic by 2025: research by a MIT scientist.

Activity
Sharing the links with the class, I asked each group to read over the articles to become acquainted with the topic. Then I told them to see if they could locate the original research, starting with Google–something they are all familiar with. I stopped by each group to ask them questions and point them in the right direction. We concluded by having each group share what they found with the rest of the class.

For the Huffington Post article:
Students found that names of the original researchers mentioned, but they did not have a title of the original study or a link to it. An initial Google search didn’t find anything useful. Good segue into library databases.

For the Buzzfeed article:
Students found that it mentioned a replication of the academic study in The New York Times. The NYT article had the original researcher’s name, plus a link to the scholarly article. Clicking on the link to the article showed the students that access to it was provided by our library.

For the Facebook post on autism:
Students reported that the headline sounded shocking. They also said they were likely to trust an “expert” at an academic institution. Students found the original researcher’s name and Googled the person only to find that she’s controversial in the scientific community and not trained in the biological/medical field. Students also questioned if the organization that had the post about autism might be biased. They noticed other things on the website, including that vaccines may be “ineffective” or unsafe.

The Takeaways
1. Every day we read, see, or hear about things that involve academic research–on almost any topic imaginable. We just have to do a little digging to get to that research.

2. Google and the general web is great as a starting point, but it shouldn’t be your ending point.

3. The blog posts and websites you find generally won’t be considered “academic” by your professors. You’re going to need to track down the original psychological studies.

4. You need to carefully evaluate the information you find on these sites. I mentioned the “CRAAP” test (currency, relevance, authority, accuracy, point of view).

5. The library has databases to locate the original studies (e.g., PsycINFO). You can search by keyword, by article title, or by a particular author, etc… if you have that bit of info. In addition, only a couple of students in each section reported using Google Scholar before–so I made sure to mention that as an alternative tool to keep in your research “wheelhouse.”

6. We were able to look at the original empirical research article from the Buzzfeed example. Students were able to identify the basic set-up (e.g., abstract, methods, results, references, etc…). This was important as this is the type of scholarly article that students need to find for their project.

From there, we transitioned to the library’s resources: A quick demo of PsycINFO (and some of the other psychology resources) and how to formulate a search strategy: An active learning whiteboard activity where students take a psychology research question (such as from the examples above) and identity the keywords and brainstorm synonyms.

Following that, there was plenty of time for students to do searching in PsycINFO and other relevant sources to gather citations for their group project.

Further Reading:

 

A Library Interviewee’s Bill of Rights

Let’s face it: Job hunting is a grind. Oftentimes a soul-sucking grind. But once you get that invitation to interview, you feel great. Here is where the library, as the hiring organization, needs to put its best foot forward and make the experience for job candidates a positive one.

I’m not mollycoddling here. This isn’t about bringing your mom or dad to an interview (please don’t!) or sending the interview questions to the interviewee in advance (umm, no…I want to see how you think on your feet!). This is about having a set of protocols, a little common sense, and some human decency.

Below are ten tips that I’m calling the Library Interviewee’s Bill of Rights that should be afforded to all job candidates.

1. The library will give you lead time in preparing a presentation
Many job candidates are required to give a presentation (short lecture, teaching demo, storytime, etc.) at an interview. When the offer to interview is extended, please provide the topic (or if it’s “open-ended” then say so) and the time limit of the presentation. A couple of times when interviewing, I was given a topic only 2-3 days in advance. Give people time to prepare!

2. The library will give you a schedule
When inviting a job candidate to interview, send them the schedule in advance (even if it’s a draft schedule at first). Include the names (or groups) of the people they will be meeting with and the length of time for each meeting.

3. The library will plan a humane schedule
This relates to #1 and #2. Can we not schedule a presentation immediately after lunch? There’s nothing like trying to eat a meal knowing that you’re going to have to give the “show of your life” immediately thereafter. I know it’s hard to get people together to watch a presentation, but I always appreciated it when these things are scheduled before lunch.

4. The library will provide reimbursements
What is reimbursable? Be upfront with job candidates. For overnight stays, is the library booking the hotel? For long distance visits, is the library booking transportation? Or is this the responsibility of the job candidate? What about things like gas mileage or airport parking? Provide a list of what will be covered. Remind the job candidate to bring along (or send) any applicable receipts.

5. The library will provide info on hotels/dining
Related to #4. If it’s an overnight visit, where is the job candidate staying? I remember being dropped off at a hotel by a potential future co-worker in the middle of nowhere. I was on my own for dinner. No car. Nothing walkable. The only thing I could get was a pizza delivered. Some welcome! Invite the job candidate out to dinner. Beforehand, give job candidates a few options for dinner (may have dietary restrictions) and let them pick.

6. The library will give you salary info
I know many institutions (or more likely the library’s parent organization) do not post salaries in job ads, but please provide this info during the interview day whether it’s the minimum salary, a salary range, etc. I know there will be some that will say, “well then the job candidate can’t negotiate if the salary is on the table!” Well…this isn’t the business world and the ability to negotiate for several thousands of dollars generally does not apply to most library positions. So be upfront!

7. The library will be prepared
The job candidate is prepared for the interview day. The library staff should be prepared to interview the job candidate. Have notes in order and questions to ask. Also KNOW which person is being interviewed and don’t call the person by another job candidate’s name.

8. The library will have a good attitude
Yes, the library might be interviewing 3 or 4 people in a row. At least act like this is a fresh and new experience and not a chore to get through.

9. The library will keep matters confidential
Example: If the job candidate marked “you may not contact my current supervisor” on HR forms, then the library needs to follow it! This happened to me. After marking the form to not contact my current supervisor, the library director then asked to contact my supervisor. I had 3 good references (my immediate former supervisor at my workplace, a current co-worker, and a former co-worker). I said no. I didn’t want my supervisor to know I was looking for greener pastures. It was an awkward situation.

10. The library will provide a follow-up in a timely manner
Make sure candidates know the length for the decision-making process. Also ask job candidates how they prefer to be notified (phone, email). I know from an HR standpoint, many things cannot be disclosed. However, you can still say “the library is in the decision-making stage and you can expect to hear from us within the month” or whatever. Once I didn’t receive a “this position has been filled” letter until 6 months after the interview! We can do better.

What else would you add? Leave a comment!