I Heart Poultry, or: The Importance of the Reference Interview

With Valentine’s Day coming up, this reference interaction popped into my head.

Now I normally don’t blog about specific patron encounters, but this one was years ago… circa 2003 when I was a newbie librarian.

A man approached the reference desk and asked a simple question:

Do you have any books on poultry?

With my newly minted MLS, I thought I better do a good reference interview:

Well, are you looking for books on any specific type of poultry: like chickens or turkeys? About farming, urban chickens, or feral? We have a fairly large agriculture collection. 

Wow, how self-important I sounded! It resulted in a quizzical look from the man. He said:

No! No! I’m looking for romance stuff.

At this point I’m confused. Chickens? Romance?

Then it dawned on me. He wasn’t looking for books about poultry. He was looking for books about POETRY. He wanted romantic poems. I misunderstood him.

You see, wanting to “impress” the patron with my knowledge, I should have just started the reference interview with a simple question: Can you tell me more about what you want to find? 

Problem solved and there wouldn’t have been a poultry/poetry dilemma. Lesson learned!

The Library in Lego Form (aka the absolute last post I will write about Lego librarians)

Lego public library

Lego public library

It’s the summer of Lego Librarians! When I created my own Lego Librarian personalities, I didn’t quite imagine the wave it would create. People love Lego blocks. People love librarians. When you combine the two, you get an irresistible cultural mash-up.

The original post generated over 36,000 views and appeared on sites such as The Huffington Post, Flavorwire, Neatorama, Book RiotMyModernMet, Trendhunter, and Nerd Approved. Evidently it also took the country of Hungary by storm, as I had several thousand views from this one site alone.

After I acquired the official Lego librarian (I got it for cheap on eBay, rather than guessing among the unmarked packages at the Lego store), I decided that the Lego librarian needed a library!

Now I had a few of my own Lego pieces, but I had to ask for donations from co-workers. I also eBayed a few cheap building blocks…and voilà. I started building the Lego library. Just like the real library, there’s something for everyone: books, periodicals, technology, events. All walks of life are represented: young and old, well to do and not-so-much, people making a transition, and people on the edges of society. Here’s the local public library in Lego form…hope you enjoy it!

…and here’s a short movie created with the Lego Movie app: